Support

Do you need help?

Below are the channels you can reach directly for technical support, payments/billing and sales. On weekdays during office hours the reply usually arrives within a few hours.

Technical support

Generation, voice catalog, API and account issues.

destek@seslab.com.tr

Payments and billing

Credit top-ups, invoices, IBAN/Binance payment notifications.

fatura@seslab.com.tr

Sales and enterprise

Quotes for bulk credits, agency and API usage.

satis@seslab.com.tr

Phone

+90 531 931 0781

Working hours

Weekdays 09:00 – 18:00 (TRT)

Address

Maslak Mah. Büyükdere Cad. No:255, 34485 Sarıyer / İstanbul, Türkiye

Tips for a fast reply

• Always include the e-mail address on your account.
• For payment notifications, add the receipt/transaction number and the package name to the billing e-mail.
• For technical errors, sharing the error message, the generation ID/timestamp and the step you were on speeds things up.